Your therapist account may be suspended from the platform for one or more of the following reasons:
- Unresponsiveness: As a therapist within Snapclarity you are required to respond a minimum of one time within the span of 24 hours.
If you're a therapist within the platform and are unable to respond to clients for prolonged periods of time, you are required to give your clients notice.
- Multiple client-side complaints: We take customer complaints seriously. Multiple customer complaints will result in the deactivation of your account.
- Clear disregard for Snapclarity's business model: As a therapist within Snapclarity, it is imperative that you understand how the platform works. Start educating yourself, watch our therapist video series.
- Expired therapist registration number: Your regulatory college registration number must be renewed yearly. To practice within Snapclarity, you must possess a valid registration number.
A notification will be sent to the email on file informing you of your account's suspension. Once your account has been deactivated, you will no longer have therapist access to the platform. Your clients will also be informed and promptly rematched.
Compensation is determined on a case-by-case basis. For more information regarding your case, please email us at firstname.lastname@example.org.