Snapclarity aims to provide immediate therapy on your terms. If the therapist you were matched with does not respond or stops responding for prolonged periods of time without notice, please submit a support request.
Didn't receive notice? Therapists within Snapclarity are required to respond at least once within 24 hours.
I've submitted a support ticket. What now?
If you wish so, our team will be happy to rematch you with a therapist who can better suit your availability.
Refunds may be granted on a case-by-case basis. If you'd like a refund, contact us at firstname.lastname@example.org to inquire about your case.