Clients receive two types of receipts from Snapclarity. When they make a payment for their monthly subscription or additional voice/video chat time with their therapist, they receive a receipt for that purchase.
Upon successful monthly subscription, clients will receive two types of purchase confirmation: a receipt and an invoice to submit to their insurance company. Your client's invoice will include their name, date the therapy was completed, your name and registration number, and if applicable, your PhD supervisor's name and registration number.
Clients receive both types of receipts to their email.
These receipt generating processes are automated and therapists do not need to inform Snapclarity when appointments have been completed.
Additional Video Therapy Time
Clients will not receive a receipt for any additionally purchased live video time until 60 minutes of therapy have been completed, not including the 20 minute complimentary video time included in their subscription.
If clients indicate they have not received a receipt for therapy, then they are welcome to visit Snapclarity.com/support to follow up with us.