What we cover in this video
- Collection, protection and storage of information by therapists
- Collection, protection and storage of information by Snapclarity
- Collection, protection and storage of payment information by Snapclarity
- Protection and storage of text and video information by Snapclarity
We protect client privacy
The Snapclarity team has been busy developing a mental health platform that offers the best service in mental health care: anytime, anywhere. We have given very careful consideration when it comes to protecting client privacy. In order to best protect client information, Snapclarity first aims to store very little client data, and when it does, this data is stored in Canada and it is encrypted.
We can think about storage of client information by Snapclarity and its therapists in four different ways:
1) Data collection and storage related to the running of therapists' own private practice
The first form of client data collection and storage is related to the running of therapists' own private practice. Because Snapclarity stores very little data, during their initial interactions with clients, therapists will want to collect information they normally collect from clients during intake sessions. Information therapists will want to collect includes clients' full names, dates of birth, contact information, and emergency contact information.
Also, similar to any private practice, therapists will be responsible for their own record keeping and storage in accordance with regulatory college standards. This typically includes storing client data for 10 years, keeping hard copies stored in a locked room within a locked file, and encrypting and password protecting electronic data.
2) Data collection and storage related to the Snapclarity assessment
As explained in another Snapclarity video, all clients complete an initial intake assessment in order to determine their level of risk for various mental health difficulties. Assessment data is stored alongside the clients’ email addresses and is protected by Microsoft Azure.
Assessment data is kept for various reasons, including the ability for therapists and clients to observe how clients are doing over time. Snapclarity is also interested in this data in their aggregate form to assess whether clients who are using the platform are actually getting better. Snapclarity believes in mental health provision being accountable and this includes collecting good data. The data stored by Microsoft Azure is encrypted, stored in Canada, and has very low risk of disclosure and identification of individual client data.
3) Data collection and storage related to client payment for services
The third form of client data collection and storage is related to client payment for services. Client names and payment information are not stored by Snapclarity, rather they are stored by Stripe, a payment platform embedded in the Snapclarity platform. Because this data is stored by Stripe, it is not linked or attached to other client data, such as the assessment results.
4) Data collection and storage related to the video and text interactions between clients and therapists
The fourth form of client data collection and storage is related to video and text interactions between clients and therapists. No videos between therapists and clients is stored. As for text interactions between therapists and clients, they are encrypted and cannot be read by Snapclarity or any third-party.
In addition, the Snapclarity platform itself requires that both therapists and clients sign into the platform using their own personal and unique password, thus, it is unlikely that others would gain access to their individual platform.