What we cover in this video
- Managing a client crisis
- Taking preventative communicative action
- Collecting client contact information
- Researching local crisis resources
Why it is important to address this question
Snapclarity provides a platform where clients can access mental health supports anytime, anywhere. But, because there is this potential for immediate connection, clients may reach for this platform when in an acute crisis.
Similar to therapy in a face-to-face session, therapists are still accountable to their regulatory colleges and respective ethics and standards for intervening if clients are at risk of harming themselves or others.
Taking preventive communicative action
In the initial video chat with clients, it is important to inform them that Snapclarity is not for emergency or crisis support but rather for accessing more long-term and specialized psychotherapy.
Setting this expectation upfront, and helping clients to identify local resources can help reduce potentially stressful therapist-client interactions later on.
Collecting client contact information
To prepare for the likely possibility of clients reaching for the platform during crisis situations, during the initial session between therapists and clients, therapists will collect client information including full name, primary address, phone number, emails, and emergency contact information. This information can be provided by therapists to 911 in the event of a reportable crisis.
After the introductory meeting
After the initial appointment with a client, Snapclarity suggests that therapists do their due diligence to research local resources that may be helpful to their clients if they are in a crisis and in need of immediate support.
We believe that these additional precautions taken upfront, will provide you with the confidence to respond effectively despite the therapy being delivered in an online platform.