Snapclarity aims to support therapists in their development of a private online practice. We understand that the informed consent process is the most important aspect of initial clinical interactions with clients.
Because therapy will be delivered in an online context, there are additional topics that may be helpful to discuss during your informed consent process. These topics are in addition to those topics you normally discuss in face-to-face therapy settings.
We have developed a "checklist" of topics that we consider to be important to discuss during your initial video chat. This information is delivered before obtaining client verbal consent to therapy, so that they can truly consent to online therapy.
We understand that all therapists will have a preferred way or style of delivering their informed consent information. The below checklist is simply a guide and is in no way prescriptive or exhaustive.
Informed consent checklist:
- Heads up to clients that the 20 minute intro video will end at 20 minutes exactly (you will see a timer). Near the end of 20 minutes, clients will receive a notification asking if they would like to purchase more time. Therapists can inform clients upfront about this notification and that they do not need to purchase more video time at this time.
- Personal introduction and information about your professional designation and training
- Explanation of the purpose of informed consent
- Setting clear expectations about therapist response times (how often, for how long)
- Therapist approach to working with clients
- Therapist record keeping and storage of client data
- Snapclarity storage of client data (therapists can refer clients to the Help Centre)
- Reasons for breaking client confidentiality according to regulatory college
- Discussion of the steps clients can take in the event of crisis or emergency
- Contact information for therapists’ regulatory college and why clients need this information
- Payment for services: therapist cost per hour for video/voice chat
- Discuss client insurance coverage to assess whether your services will be covered by their insurance coverage (and if not, providing the option for pay-out-of-pocket or being re-matched)
- Clinical supervisor information and contact information and why clients need this information
- Client and therapist agreement about procedures for responding to a service disruption
- Documentation that client indicated understanding of informed consent information and provided verbal confirmation of agreement to therapy
We hope these suggestions are helpful. Please check out our therapist video support series, FAQs, and other articles for more in-depth information on the above topics. If we are missing anything, please let us know snapclarity.com/support